How to Generate Complaints and Reports

Most serious corruption and fraud cases begin with a complaint or report, and many such cases cannot be proven without the cooperation of an inside witness.  Measures to encourage and facilitate such reports are, therefore, quite important and include:

  • Setting up and broadly publicizing confidential reporting systems (“hotlines”) for project staff, contractors and suppliers to report suspected corruption or fraud;
  • Presenting fraud awareness programs to project staff, contractors and suppliers that emphasize the organization’s commitment to integrity and explain how to report suspected wrongdoing.  Such programs are the most effective method to generate reports of serious misconduct;
  • Inserting clauses in bidding documents that inform bidders on how to confidentially report corruption and fraud in the project;
  • Routinely debrief losing bidders after contract awards;
  • Conducting confidential interviews as part of audit plans regarding possible fraudulent or corrupt practices.

Promptly acknowledge and follow up on all complaints, and advise the complainant that his or her report was received and acted upon.  If possible, arrange for further contacts with the complainant if necessary.